Tell Us About Your Damp Problem

What happens after you send your enquiry

1. 1

   We review the details. A member of the Procure Group team reads through your answers and looks at any photographs you have uploaded, so we understand the problem before we speak to you.

2. 2

   We contact you. We get in touch using your preferred contact method — telephone, email or WhatsApp — to discuss what you're seeing and agree the appropriate next step.

3. 3

   Assessment and recommendations. Where an inspection or damp survey is needed, we arrange a visit to your property. You receive clear findings and proportionate recommendations — necessary, advisory and optional items separated — before any work is agreed.

Why we ask these questions

Damp, mould and timber problems can look identical while having completely different causes. Knowing where the problem is, how long it has been present, what type of property you have and your relationship to it helps us give you a useful answer straight away — and means that if a survey is needed, we arrive already understanding the situation. Photographs make the biggest difference: a close-up and a wider shot showing where the problem sits in the room are ideal.